Delivery & Returns

Delivery & ReturnsDelivery

 

£5 delivery per order.

There is a flat postage rate of £5 per order, no matter how many items. We aim to deliver all orders within 2­ - 7 days if the goods are in stock, however, as a general rule, we advise customers to allow up to 28 days. If the goods you order are “Out of Stock” we will send out the order to you as soon as the product becomes available again. If we cannot source the item we will contact you to inform you.

If the item is despatched directly from our suppliers or engravers it will take approx 4 to 6 weeks. If you have any special requirements, for example if the order is required by a special date for a birthday present, please contact Customer Services. We will do our best to meet your requirements if at all possible.

Orders are despatched via Royal Mail or Interlink. If you are not at home when the delivery is attempted, a card will be left, with contact details for re-arranging delivery.

Overseas orders.

We ship worldwide, using Royal Mail. Overseas orders will incur a £20 postage charge.

Returns

We offer a 14 day returns policy, all goods are supplied on approval. If for any reason you are not satisfied with the goods, they may be returned within 14 days for a full refund of any monies paid, provided the goods are unused and in their original packaging. This pledge is in addition to your statutory rights, but excludes personalised products unless faulty. For hygiene reasons, we would ask you to refrain from trying on jewellery for pierced ears. We reserve the right to refuse returns or to charge you our fees and expenses if the product has been worn. Faulty goods should be returned for a refund or replacement.

If you return an item outside the 14 day home approval period, or in less than the original, undamaged condition, we may not accept it, and it may be returned to you at your expense. If, at our sole discretion, we do accept it, you will receive a credit note which can be redeemed against future orders within the next twelve months. However, we reserve the right to make a charge to cover the cost of processing the late or damaged return. Currently this charge is up to £3.50.

Please return the item by an appropriate, secure method. You are advised to obtain a certificate of posting. Please call us on 0844 204 4020 to authorise your return and request a return form.

Cancellations

You can cancel an order and return any goods that may already have been dispatched up to 14 days from receipt (see return policy). Our terms and conditions do not affect your statutory rights.

Established 1985
Payment plans available CALL 0844 204 4020
14 Day Home Trial