If you wish to cancel an order that has already been submitted, please contact the Customer Services department.

Please try the search function provided and if you still cannot find the product you are after contact the Customer Services department.

Our web server uses industry standard Secure Socket Layer (SSL) technology to encrypt all of your personal information including debit or credit card numbers, names and addresses. The encryption process converts the characters that you enter into code that is then securely transmitted over the Internet.

When you place an order, a small padlock will appear in your browser indicating that any information provided cannot be viewed by a third party.

We ensure 100% secure online trading and at no point are any of your credit card details sent over an unsecured connection.

Yes, provided the item is still available and that the original item purchased is not a personalised product.

For hygiene reasons, we would ask you to refrain from trying on jewellery for pierced ears.

We reserve the right to refuse returns or to charge you our fees and expenses if the product has been worn.

Please follow the returns procedure stated in the Delivery/ Returns section.

We endeavour to respond to all emails within 48 hours.

However, please note that the Customer Services department is closed at weekends.

Of course! You can order easily through our secure web site, or, if you prefer, call our customer service team on 0871 855 4040 and they will be delighted to take your order.

However, we’d advise against paying by cheque at this time as it may be delayed in the post: just use your debit card (which is the same as a cheque) which we can take either online or over the telephone.

Your order will then be despatched using an alternative courier service, so you experience no delay

Your card will be debited on despatch. If you are paying by instalments, subsequent payments will be debited monthly from the date of despatch.

You will be sent a batch of invoices that will clearly state the dates on which the instalments will be debited to your card.

Kindly note that as some products are made to order, payment is due when the order is passed to the manufacturers, which may be some weeks before your goods are despatched.

Your purchase is covered by our excellent home approval guarantee. If you are not completely satisfied, just return the item to us unused, in its original condition and undamaged packaging, within 30 days from the date of despatch, and any money paid for the product will be refunded. For your own protection, be sure to retain a Proof of Posting. Please note that we cannot apply this Home Approval Scheme to personalised products, which may not be returned unless faulty.

If you return the item outside of the 30 day home approval period, or in less than the original undamaged condition, we may not accept it, and it may be returned to you at your expense. If, at our sole discretion, we do accept it, you will receive a credit note which can be redeemed against future orders within the next twelve months. However, we reserve the right to make a charge to cover the cost of processing the late or damaged return. Currently this charge is up to £3.50.

For hygiene reasons, we would ask you to refrain from trying on jewellery for pierced ears. We reserve the right to refuse returns or to charge you our fees and expenses if such a product has been worn.

Once your order is submitted you will be presented with an Order Acknowledgement Page which will include information regarding your order; this information will also be emailed to you immediately.

As part of our environmental responsibility Compton & Woodhouse adheres to the EU Waste Electrical and Electronic Equipment (WEEE) regulations.

If, having purchased an electronic item from ourselves, you wish to return your used electronic goods, please contact customer services and we will provide instructions on how to do so. We will provide you with a reasonable level of compensation for the return postage and dispose of the waste electrical item accordingly.

As goods returned under this policy are waste, it is not necessary to insure them. All items returned to us are recorded and disposed off accordingly.

This varies considerably from product to product and our stock levels fluctuate daily. As a general rule, we advise customers to allow up to 28 days.

However, if the item you require is in stock, it is likely that you will receive your order well within 5 days. If the item is despatched directly from our suppliers or engravers it will take approx 4 to 6 weeks.

If for some reason your product has not arrived, please contact the Customer Services department.

Customers should also be advised that multiple purchases may not necessarily arrive at the same time.

Yes, international orders are accepted. Customers should be aware that longer delivery times will apply, as well as additional postage and packaging costs.

Yes p&p will be added to the cost of your purchase and is displayed as you progress through checkout.

International orders will be charged at a higher rate.

To apply your promotional discount code:

You will first need to register an online account or sign in if you have already registered.
Once registered, sign into your account and enter the discount code into the field below your selected products on the basket page. Click the "Apply Coupon" button. Any applicable discount will appear above your first payment. Please note, that while the first payment value you see will not automatically adjust, the discount value will be subtracted from your first payment.

If you have received a discount voucher offer in the press or by mail please read the terms carefully as not all offers will be available online. Offers not available online can be redeemed by contacting our Customer Services team.